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Email Triage AI vs Shortwave: AI Email Comparison
Shortwave brings Google Inbox-style features to Gmail. Email Triage AI focuses on cross-platform triage and transparency.
Side by side, feature by feature. Both tools change over time, so check the current details on each product’s own site before you decide.
| Feature | Email Triage AI | Shortwave |
|---|---|---|
| Platform | Gmail and Outlook. | Gmail only. |
| Transparency | Open-source system prompts. AI cost breakdown. | Proprietary "Black Box" AI. |
| Deduping | Cross-mailbox thread deduping (Work + Personal). | Basic single-account threading. |
Verdict
Which one fits you.
Shortwave is great for Gmail purists who miss Google Inbox. Email Triage AI is built for power users with multiple accounts across Gmail and Outlook who value transparency and deep customisation.